Warranties & Return Policy

Return Policy

At ErgoEquip we want you to get the most from the products you purchase. Our products come with a 30-day customer satisfaction guarantee, less a restocking fee. Restocking fees are equal to 25% of the value of the product sold. In certain cases, the handling charge may be waived depending on the condition of the product and the amount of time required to restock the product. In cases where the product (including its box, manuals, etc.) is damaged either cosmetically or functionally, there may be an additional restocking fee (as it will require repair, repackaging or refurbishing before it can be sold again). In all cases, the customer is responsible for all shipping charges (both on the initial shipment and on the return shipment).

Many furniture items have a 35% restocking charge (e.g. monitor arms, keyboard arms and trays, etc.), as once they have been installed there is scuffing and marks which do not permit us to refurbish the product to new condition. Custom-made furniture items such as  Chairs and Desks are not returnable, since we strive to meet your needs prior to manufacturing the product. Adjustments can be made for comfort, but not to meet visual appeal.

To qualify for a customer satisfaction guarantee, the following procedure must be followed:

  1. Verify that the product is in as-new condition. Damaged, abused or obviously used products will be subject to additional restocking fees.
  2. Please contact us via email at sales@ergoequip.com or phone 519-894-1419 within 30 days of the date of your invoice and let us know that you would like to return a product.
  3. If we cannot address your concerns with the product (or the suitability of the product for your application), we will provide you with return instructions.
  4. Repack the product in the original product packaging with all original enclosures.
  5. Returns must be shipped freight pre-paid by a method that provides proof of delivery.

Please note all refunds are made in the same form as the original method of payment.

NOTE: This policy only applies to initial purchases of the product. If a product is returned and then purchased again by the same company or organization, we reserve the right to restrict this return policy, including increasing the restocking charge. The intent of this return policy is to provide organizations with the opportunity to try out a product that they have never had access to previously.

If the product is defective or the product develops a defect within the warranty period?

If you feel your product is defective, please contact us by email, sales@ergoequip.com or phone at 519-894-1419 so that we can attempt to troubleshoot the problem. We acknowledge 5 circumstances with respect to warranty:

1) The product arrived damaged, (the box is damaged or the product appears to have been damaged in transit)

In this case, a claim must be made with the courier company. Keep all packaging (external) and packing material as all these items will have to be provided to the courier as part of the claim process. Claims should be made within 7-10 business days. Inform us of the issue and keep us informed of the outcome. Once you are satisfied with your claim, order the product again. We can ship with a different courier.

2) The purchase was within the initial 30-day customer satisfaction guarantee period.

We do not accept returns for Custom-Orders of Chairs or Furniture, or adjustable keyboard trays. We strive to ensure the products will meet your needs, and we cannot accept returns for custom orders due to a lack of satisfaction with the product due to comfort or visual appeal.

If the product is defective, Email sales@ergoequip.com or phone our office, 519-894-1419 and obtain return instructions. All returns are at the customer's expense. We will verify the defect and send out either a warranty replacement or repair the product at our expense if the product is indeed defective. Should the product turn out to not be defective, then the customer is responsible for the shipping cost to send the original product back to the customer.

An alternative procedure if the customer needs a replacement immediately would be for the customer to order a new unit, and pay for the shipping cost on the new unit. You would still be responsible for sending the original unit back to ErgoEquip, and should the product be defective, a refund would be issued for the cost of the product (but not for the shipping/handling). If the original product was not defective, then the return would be processed as a return under the customer satisfaction guarantee, and normal restocking charges would apply.

3) The purchase is outside of the initial 30-day customer satisfaction guarantee period but within the warranty period of the product

In this case, the normal procedure is to contact the manufacturer directly, to have them honour their warranty. ErgoEquip will not cover any shipping costs to return the product to the manufacturer. If you do not know who the manufacturer is, please contact ErgoEquip, and we will provide you with this information.

 4) The purchase is outside of the warranty period

In this case, the product is not covered; in certain limited cases we may be able to repair a product (i.e. replacement of a cable); please contact us, sales@ergoequip.com or phone 519-894-1419 for more details.

 5) The warranty is handled directly by the manufacturer

For certain products, and certain types of warranty issues, the manufacturer will handle the warranty directly. You will be advised if this is the case when you contact us at sales@ergoequip.com or phone 519-894-1419 with your issue.

NOTE: Manufacturer warranties are listed below

Warranties

Contents

 

ergoCentric Office Seating Product Warranty .

Lifetime*:

  • Original Purchaser
  • Defects and functional failure of materials up to a weight of 300 lbs. for the following series: airCentric, geoCentric, myCentric, eCentric, Executive, ergoForce, iCentre Stacker
  • Defects and functional failure of materials up to a weight of 280 lbs. for the following series: Saffron R, Saffron, ecoCentric Mesh, ecoCenctric, ecoCentric II, ecoCentric III, iCentric, iCentric Mesh, Upholstered and 3-in-1 Sit Stands, Starbase, Scooter and ergo Saddle Stools

10 Years*:

  • Mechanisms, arms, foam, fabric, ergoCentric+Guard

5 Years*:

  • Plus Size seating up to a weight of 350 lbs.
  • 24 Hour seating for multi-shift workers up to a weight of 300 lbs.
  • eCentric Executive Heavy Duty seating up to a weight of 400 lbs. 
  • Bariatric Task Chair up to a weight of 500 lbs.
  • Bariatric Guest Chairs are warranted up to the following weights: 21" (350 lbs.), 24" (450lbs.), 30" (750 lbs.)
  • Bariatric Heavy Duty Stools are warranted up to the following weights: 350 (350 lbs.) and 500 (500 lbs.)
  • Vinyl, PVC-free (vinyl-like) upholstery, (with the exception of Silica upholstery), leather, iCentric Mesh backrest structure and iCentric Mesh upholstery

*Includes Labour Costs 

Full ergoCentric Office Seating Warranty PDF

 

ergoCentric Tables and Accessories Product Warranty.

Product

Warranty

upCentric™ height adjustable frame 

12-year limited warranty*

High-pressure laminate tabletops

12 years

Adjustable meeting tables (large and small)

12-year limited warranty*

Fixed height meeting tables (large and small)

12 years

Fixed height tables

12 years

Monitor supports

10 years

Laptop supports

10 years

Mobile tables

10 years

Modesty panels

5 years

Foot and leg rest

10 years

Storage pedestals

5 years

Anti-fatigue mats

1-year standard foam mat

Cable management 

10 years

Power and data accessories

3 years 

CPU holders

5 years

*12 year warranty covers the frame structure and steel parts. Motors, wires and all electronic components 7 year warranty

Full ergoCentric Tables and Accessories Warranty PDF

 

HAG Warranty.

Scandinavian Business Seating provides a 10 year warranty for all HÅG chairs and accessories that are in normal use for up to 9 hours per day. Please also see the general warranty terms and conditions.

>9 hours/day – 5 year warranty.

Scandinavian Business Seating provides a 5 year warranty for all HÅG chairs that are in normal use for more than 9 hours per day. Please also see the general warranty terms and conditions.

HAG General Warranty PDF

 

tCentric Hybrid Warranty.

12 years, 3 shifts, Labour included

Our warranty covers everything – including casters, pneumatic cylinders, arms, foam and all moving mechanisms. At ergoCentric, we are committed to improving the health and productivity of your valued employees at the lowest total cost of ownership. All tCentric Hybrid seating are backed by our 12 year, 3 shift warranty, except as limited or described below.

ergoCentric materials

10 years ergoCentric Approved fabrics. (Exceptions covered under 12-year warranty include: tCentric Hybrid mesh.)

Other manufacturers’ products

ergoCentric does not warrant customer’s own fabrics but will pass through to the original purchaser any warranty supplied by the fabric manufacturers to the extent possible.

Full tCentric Hybrid Warranty PDF

 

airCentric 2 Warranty.

12 years, 3 shifts, Labour included

Our warranty covers everything – including casters, pneumatic cylinders, arms, foam and all moving mechanisms. At ergoCentric, we are committed to improving the health and productivity of your valued employees at the lowest total cost of ownership. All airCentric 2 and airCentric 2S seating are backed by our 12 year, 3 shift warranty, except as limited or described below.

ergoCentric Materials

10 years ergoCentric Approved fabrics.

Other manufacturers’ products

ergoCentric does not warrant customer’s own fabrics but will pass through to the original purchaser any warranty supplied by the fabric manufacturers to the extent possible.

Full airCentric 2 Warranty PDF

*For all other ergoCentric warranty inquiries, see ergoCentric Warranty page here*

 

Autonomous Product Warranty.

For products purchased on or after January 9, 2019, all eligible Autonomous products are covered under a limited, non-transferable warranty for the term listed below for normal usage.

A failure is a mechanical breakdown or defect in the unit that affects the user’s ability to operate the product as intended. If it is determined that the failure was caused by misuse or abuse of the product, replacements and return shipping will be at the customer’s expense.

We hereby cover all Autonomous products for a period of:

7 years: all metal and mechanical parts and components, including motors and electrical components of

  • Autonomous SmartDesk 2 Premium

  • Autonomous SmartDesk - Double Desk

5 years: all TPB mesh components, metal and mechanical parts and components, including motors and electrical components of

  • Autonomous SmartDesk 2 - Home Office 

  • Autonomous L-Shaped SmartDesk

  • Autonomous SmartDesk - Art Desk

  • Kinn Chair

Please note that:

  • The 5-year-warranty period only applies to the frame part of all SmartDesk versions. The tabletops or surfaces are under the 1-year warranty period. 
  • SmartDesk 2 Home Office, our dual-motor frame desk, is an upgraded version of SmartDesk 2 Home Edition, the single-motor one. The 5-year-warranty period is only applied to the SmartDesk 2 Home Office. All SmartDesk 2 Home Edition Frame was covered under 1 year warranty period only. Since it was sunsetted in Jul 2019, it would be no longer eligible for the warranty policy stated herein from Jul 2020.

2 years: all TPB mesh components, metal and mechanical parts and components, including motors and electrical components of

  • AvoChair  

  • ErgoChair 2

  • ErgoStool

  • MonitorArm

1 year: all TPB mesh components, metal and mechanical parts and components, including motors and electrical components of

  • MyoChair

  • Anti Fatigue Mats

  • Cable Tray

  • Desk Clamp Power Outlet

  • Duvet Cover

  • Filing Cabinet

  • Flier 2

  • Flat sheet

  • Flow Board

  • Led Desk Lamp

  • Privacy Panel

  • Sheet set

  • Swivel Desk Drawer

  • Ultra-Wide Led Desk Lamp

  • All SmartDesk Table Top/Surface

Full Autonomous Warranty Policy

 

Ergonomic Accessories Return Policy

All products must be returned in the original packaging. A Return Authorization (RA) number is required for all returned merchandise. To obtain your RA number, please contact an EA customer service representative at 905-764-5228 or toll free 888-374-6666 ext. 22.
Any product returned must be received in excellent condition and credit issued subject to inspection. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING, HANDLING AND INSURANCE CHARGES INCURRED ON RETURNS. ALL RETURNS ARE THE CUSTOMERS RESPONSIBILITY UNTIL EA IS IN RECEIPT OF THE MERCHANDISE.

A 25% restocking fee will be applied to all returned products, with the exception of warranty returns.

 

Bestar Return & Warranty Policy

  • Return Policy
  • General Warranty
    • The Bestar warranty applies only to the original buyer, and only in the event of a defect in materials or workmanship. The defects covered by this warranty include all the imperfections that can affect the use of this product. Our warranty is expressly limited to the replacement of components and furniture for a period of time of five (5) to ten (10) years (depending on the product) following the purchase date. Some exceptions apply as shown in the following list.
    • Full Warranty policy

 

Ergotron Warranty Policy.